Shipping policy

Once your order has been shipped and marked as delivered by the carrier, we are no longer responsible for any lost, stolen, or damaged packages.

Please double-check your shipping address before placing your order to ensure accuracy. Once an order is in transit, we cannot make changes or reroute packages.

If your package is marked as delivered but you have not received it, we recommend:

• Checking with household members, neighbors, or your building’s management/office.

• Contacting your local post office or the shipping carrier directly to open a claim or locate your package.

We understand how frustrating delivery issues can be, and while we’ll do our best to assist, we are not liable for any theft, loss, or damage once the carrier confirms delivery.